Pexlia
Returns and refunds
Fourteen days from the day the parcel arrives, no reason required. Faults are separate and last far longer.
Last updated 28 September 2026
Changing your mind
You have 14 days from the day you receive the parcel to tell us you are sending it back, and another 14 days to actually send it. You do not have to give a reason. Write to support@pexlia.com with your order number and we send the return address.
Send it back complete and in a condition you would accept yourself. You may unpack it and try it as you would in a shop; if it comes back used beyond that, we may reduce the refund to reflect the loss in value, which is what the law allows.
Who pays the carriage
On a change of mind, the return carriage is yours. On a faulty or wrong item it is ours, and we arrange the collection rather than leaving you to organise it.
Getting your money back
We refund within 14 days of the goods reaching us, or of proof that you sent them, whichever comes first. Card orders go back to the card. Cash-on-delivery orders are refunded by bank transfer, so we will ask for an IBAN – we never ask for card numbers.
A fault is not a change of mind. If something develops a fault you are covered by the legal guarantee for far longer than 14 days, and that route costs you nothing at all. See guarantee and safe use.
Online dispute resolution
The European Commission’s ODR platform closed in July 2025 and is no longer available. If we cannot resolve something between us, you may contact the consumer arbitration board in your country, or the Spanish consumer authorities, since the seller is established in Spain.